Privacy Policy

Last updated: August 13, 2026

At Pedir Taxi Madrid, we take the privacy and protection of our customers’ and users’ personal data very seriously.

This Privacy Policy explains what personal data we may collect, how we use it, the legal basis for processing it, and what rights users have, in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR) , and Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD).

1. DATA CONTROLLER

The data controller is:

Alberto Sanz Lobo
Tax ID: 02643479C
Business Activity: Passenger transportation service by taxi
City: Madrid, Spain
Phone: 636 956 224
Website: pedirtaximadrid.es

Contact email: info@pedirtaximadrid.es

2. PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with our website or request our services, we may process the following categories of data:

  • Identifying and contact information: name, phone number, email address, and other information provided voluntarily.
  • Reservation details: pickup location, destination, date, time, number of passengers, flight number, hotel, address, and any other information needed to arrange the service.
  • Service-related data: information needed to manage the requested transfer, changes, issues, or communications related to the reservation.
  • Communication data: information included in messages sent via forms, email, phone, or WhatsApp.
  • Browsing data: IP address, browser type, device, pages visited, and other technical information generated while using the website.
  • Statistical data: information obtained through measurement tools such as Google Analytics, when their use is permitted in accordance with the user's consent preferences.
  • Payment-related data: When an electronic payment system is used, the data necessary to process the transaction may be processed directly by the relevant payment service provider. Pedir Taxi Madrid does not need to store the full details of the bank cards used by the customer.

3. PURPOSES OF THE PROCESSING

Personal data may be used for the following purposes:

  • Manage requests and reservations for taxi services.
  • Confirm the availability of the requested service.
  • Arrange for pickups, transfers, and pre-booked services.
  • Contact the customer when necessary to provide the service properly.
  • Manage changes, cancellations, or issues related to a reservation.
  • Respond to inquiries submitted via the website, phone, WhatsApp, or email.
  • Manage payments related to contracted services.
  • Comply with the relevant administrative, tax, accounting, and legal obligations.
  • To prevent fraudulent or abusive use of our services.
  • Statistically analyze website usage when the user has provided the necessary consent.
  • Improve the website's performance, security, and user experience.

Personal data will not be used for purposes incompatible with those for which it was collected.

4. LEGAL BASIS FOR PROCESSING

Depending on the specific processing activity, the legal basis may be:

Performance of a contract or implementation of precontractual measures: when the data is necessary to manage a reservation, quote, or taxi service requested by the user.

Consent of the data subject: when the user voluntarily provides their data through specific forms or accepts the use of cookies or technologies that require consent.

Compliance with Legal Obligations: When it is necessary to retain or process certain data to comply with tax, accounting, administrative, or other legally established obligations.

Legitimate interest: when necessary to ensure the security of the website, prevent abuse, respond to certain communications related to the services provided, or improve our services, while always respecting the rights and freedoms of the data subjects.

5. DATA RETENTION

Personal data will be retained only for as long as necessary to fulfill the purpose for which it was collected.

Data related to reservations and services may be retained thereafter for as long as necessary to address potential legal liabilities.

Tax, accounting, and other documentation related to economic transactions shall be retained for the periods established by applicable law.

When processing is based solely on consent, the data may be retained until the data subject withdraws that consent, without prejudice to any applicable legal retention obligations.

6. RECIPIENTS OF THE DATA

As a general rule, personal data will not be sold or transferred to third parties for their own commercial purposes.

However, in order to provide our services and maintain this website, certain vendors may be involved who act as data processors or technology providers.

These include:

  • Web hosting and IT service providers.
  • Email services.
  • Forms and reservation management services.
  • Payment service providers.
  • Communications and messaging services.
  • IT security services.
  • Web analytics services, when authorized by the user.
  • Tax, accounting, or legal professionals, as needed.

Data may also be disclosed to public authorities, courts, law enforcement agencies, or other entities when there is a legal obligation to do so.

7. THIRD-PARTY SERVICES AND INTERNATIONAL TRANSFERS

Some of the technology providers used by this website may be based outside the European Economic Area or may process certain data from other countries.

When personal data is transferred internationally, such transfers will be carried out using the mechanisms and safeguards provided for by European data protection regulations, where applicable.

The website may use services provided by companies such as Google or other technology providers. Their actual use will depend on the services that are installed and the consent preferences selected by the user.

8. USER RIGHTS

Individuals whose data is processed may exercise the rights granted by data protection laws.

In particular, they may request:

  • Access to Your Personal Data.
  • Correction of incorrect or incomplete data.
  • Deletion of your data when appropriate.
  • Restrictions on processing in certain circumstances.
  • Right to object to treatment when legally applicable.
  • Data portability, where applicable.
  • Withdrawal of consent at any time when the processing is based on such consent.

Withdrawal of consent will not affect the lawfulness of the processing carried out previously.

To exercise these rights, the data subject may contact the data controller via the email address provided in this Privacy Policy.

When necessary to verify the applicant's identity, additional information may be requested as appropriate to prevent unauthorized access to the personal data of third parties.

Furthermore, the data subject has the right to file a complaint with the Spanish Data Protection Agency (AEPD) if he or she believes that the processing of his or her personal data violates applicable regulations.

9. COOKIES AND SIMILAR TECHNOLOGIES

This website uses cookies and similar technologies that are necessary for its operation and may use others for measurement, analysis, or other purposes.

Cookies that require consent must not be used until the user has made the appropriate selection through the consent management system.

Users can accept, reject, or configure the various available categories using the cookie banner or preferences panel.

For detailed information, please refer to the Cookie Policy available on this website.

10. DATA SECURITY

The data controller implements reasonable and appropriate technical and organizational measures to protect personal data against loss, destruction, alteration, unauthorized access, disclosure, or improper processing.

However, no system connected to the Internet can guarantee absolute security.

11. THIRD-PARTY DATA

When a user provides personal information about another person—for example, when making a reservation for another passenger—the user must ensure that they are authorized to provide such information and that the information provided is accurate.

This information will be used only to the extent necessary to manage the requested service.

12. MINORS

This website is not specifically intended to collect personal data from minors.

When a service involves minors, the information necessary to manage that service must be provided by their parents, guardians, or other responsible parties, as applicable.

13. CHANGES TO THIS POLICY

Pedir Taxi Madrid may modify this Privacy Policy as necessary to adapt it to regulatory changes, modifications to the services offered, or changes to the tools used by the website.

The version published on this website shall be the one that applies at any given time.

Last updated: August 13, 2026.

CONTACT

For any questions regarding this Privacy Policy or the processing of personal data, please contact:

Responsable: Alberto Sanz Lobo
Nombre comercial: Pedir Taxi Madrid
Dirección postal: C/ San Cipriano 67, Portal E, 1.º 3, 28032 Madrid, España
Teléfono: 636 956 224
Web: https://pedirtaximadrid.es
Correo electrónico: info@pedirtaximadrid.es