Privacy Policy
1. Data Controller
Data Controller: Alberto Sanz Lobo
Tax ID (NIF): 02643479C
Address: C/ San Cipriano 67, Portal E, 1.º 3, 28032 Madrid, Spain
Email: info@pedirtaximadrid.es
Phone: +34 636 956 224
Website: https://pedirtaximadrid.es
The Data Controller processes personal data in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights, and any other applicable legislation.
2. Scope
This Privacy Policy applies to personal data obtained through:
- the Pedir Taxi Madrid website;
- booking forms;
- email;
- telephone;
- WhatsApp;
- communications relating to bookings;
- information requests;
- taxi services;
- other channels used to manage or provide services.
3. Personal Data We May Process
Depending on the request or service, we may process the following categories of personal data.
Identification and Contact Data
- first and last name;
- telephone number;
- email address;
- other information necessary to contact the customer.
Booking Data
- service date and time;
- pick-up location;
- destination;
- number of passengers;
- luggage;
- requested vehicle type or category;
- service-related comments;
- other information required to coordinate the booking.
Travel and Arrival Information
Where necessary to organise a pick-up, we may process:
- flight number;
- airport and terminal;
- scheduled and actual arrival time;
- train number;
- railway station;
- hotel or accommodation;
- other arrival details provided by the customer.
Special Service Requirements
Where voluntarily provided by the customer and necessary to properly provide the service, we may process information relating to:
- mobility or accessibility;
- child seat requirements;
- transport of animals;
- special luggage;
- other circumstances relevant to the service.
Only information reasonably necessary to manage the service will be requested.
Communication Data
Communications made by email, WhatsApp or other channels may be retained where necessary to:
- manage a booking;
- demonstrate instructions or conditions communicated;
- resolve incidents;
- respond to questions or complaints.
Technical and Browsing Data
When using the website, certain technical information may be collected, including:
- IP address;
- browser;
- device;
- pages visited;
- website interactions;
- information collected through cookies and analytics tools, where applicable.
Further information is provided in the Cookie Policy.
4. Purposes of Processing
Personal data may be used for the following purposes.
Managing Requests and Bookings
To receive, review, confirm and manage requests for taxi services.
Providing the Contracted Service
To organise and correctly provide the requested pick-up and transport service.
Coordinating Drivers and Vehicles
To assign an appropriate driver or vehicle according to availability, number of passengers, luggage, schedule, location or other service requirements.
Monitoring Flights or Trains
Where the customer provides the relevant information, it may be used to check publicly available arrival information and coordinate the pick-up.
Communicating With the Passenger
To send booking confirmations, driver details, pick-up instructions, meeting points, notices, changes or other information relating to the service.
Invoicing and Legal Compliance
To issue invoices, manage payments and comply with tax, accounting, administrative and legal obligations.
Managing Incidents, Enquiries and Complaints
To respond to customer requests and manage issues relating to bookings or services.
Website Improvement and Analytics
Where applicable and in accordance with the user’s cookie preferences, analytics tools may be used to understand, in aggregated form, how the website is used and to improve its operation.
5. Legal Bases for Processing
The main legal bases used are as follows.
Pre-Contractual Measures and Performance of a Contract
Processing is necessary to:
- respond to a booking request;
- check availability;
- confirm the service;
- manage the pick-up;
- provide the contracted transport;
- manage changes, cancellations or incidents.
Compliance With Legal Obligations
Certain information may be processed in order to comply with:
- tax obligations;
- accounting obligations;
- administrative requirements;
- consumer protection obligations;
- valid requests from competent authorities.
Legitimate Interests
Certain information may be processed where necessary to:
- manage incidents;
- prevent abuse or fraud;
- protect systems and the website;
- retain reasonable evidence of communications linked to a booking or complaint;
- establish, exercise or defend legal claims.
Where this legal basis is used, the interests of the Data Controller will be balanced against the rights and freedoms of the data subject.
Consent
Where necessary, consent will be requested, particularly for:
- analytics or non-essential cookies;
- certain marketing communications, should these be carried out in the future;
- other processing operations that specifically require consent.
Consent may be withdrawn at any time.
6. Collaborating Taxi Drivers and Data Sharing
Services may be provided directly by the owner of Pedir Taxi Madrid or by other duly authorised taxi professionals.
Where a booking is assigned to a collaborating taxi driver, only the information necessary to properly provide the service may be shared with that professional.
Such information may include:
- passenger name;
- contact telephone number;
- pick-up point;
- destination;
- date and time;
- flight or train number;
- number of passengers;
- luggage;
- meeting instructions;
- comments necessary to carry out the pick-up.
The collaborating professional may use this information only in connection with the assigned service and in accordance with the data protection legislation applicable to them.
Depending on the circumstances and the service provided, the collaborating professional may act as an independent data controller in relation to the personal data required to perform the transport service and comply with their own legal obligations.
7. Other Recipients and Service Providers
Personal data may be disclosed or made accessible to third parties where necessary to provide the service or where required by law.
These may include:
Technology Providers
Companies providing services such as:
- website hosting;
- maintenance;
- email;
- forms;
- cookie management;
- security;
- analytics;
- communications.
Payment Providers
Where electronic payment is used, necessary information may be processed by banks, payment service providers or payment gateways.
Pedir Taxi Madrid does not necessarily store full card details where payment is handled directly by a specialised payment provider.
Public Authorities
Personal data may be disclosed where required by law or by a valid request from:
- courts;
- law enforcement authorities;
- tax authorities;
- public administrations;
- other competent authorities.
Personal data will not be sold to third parties.
8. WhatsApp and Other Communication Platforms
Pedir Taxi Madrid may use WhatsApp to manage bookings and communicate with customers.
Where a user contacts Pedir Taxi Madrid through WhatsApp, their personal data and communications may also be processed by the provider of that platform in accordance with its own terms and privacy policy.
Use of WhatsApp is not mandatory where other reasonable means of contact are available.
Users should avoid sending information through WhatsApp that is not necessary to manage the service.
9. Website Analytics
Pedir Taxi Madrid may use measurement and analytics tools to understand the operation and use of the website.
Such tools may collect information including:
- pages visited;
- length of visit;
- approximate traffic source;
- device;
- browser;
- certain website interactions.
Tools requiring consent will only be activated in accordance with the preferences expressed by the user through the cookie management system.
Further information is available in the Cookie Policy.
10. International Data Transfers
Some technology providers used by Pedir Taxi Madrid may belong to corporate groups established outside the European Economic Area or use international infrastructure.
Where an international transfer of personal data takes place, Pedir Taxi Madrid will seek to ensure that a valid safeguard exists under the GDPR, such as:
- an adequacy decision issued by the European Commission;
- Standard Contractual Clauses approved by the European Commission;
- other legally recognised safeguards.
Users may request further information regarding applicable safeguards by writing to info@pedirtaximadrid.es.
11. Data Retention
Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected.
Bookings and Services
Data relating to a booking may be retained for as long as necessary to:
- manage the service;
- deal with incidents;
- handle complaints;
- demonstrate the contractual relationship;
- comply with legal obligations.
It may subsequently be kept in blocked form for the applicable statutory limitation periods.
Invoicing and Tax Documentation
Tax and accounting documentation will be retained for the periods required by applicable law.
Enquiries Without a Booking
Data relating to enquiries that do not result in a booking will be retained for a reasonable period necessary to answer and close the request and, thereafter, for the minimum period necessary to manage any potential incident.
Cookies and Analytics Data
Such information will be retained for the periods indicated in the Cookie Policy or established by the relevant providers.
Personal data will be deleted or anonymised when it is no longer necessary and there is no legal obligation to retain it.
12. Special Categories of Personal Data
Pedir Taxi Madrid does not generally request special categories of personal data.
Where a customer voluntarily provides information concerning mobility, disability, health or another personal circumstance solely for the purpose of adapting the service, only the information strictly necessary to manage that requirement will be processed.
Where possible, such information will not be retained beyond the period necessary to provide the service.
13. Children
The website and services are primarily aimed at adults booking passenger transport services.
Personal data relating to child passengers may be processed where provided by parents, legal representatives or responsible adults and where necessary to correctly arrange the transport.
Pedir Taxi Madrid does not seek to collect personal data directly from children for marketing purposes.
14. Security
Pedir Taxi Madrid will adopt reasonable technical and organisational measures to protect personal data against:
- unauthorised access;
- loss;
- destruction;
- alteration;
- improper disclosure;
- unlawful processing.
However, no internet-connected system can guarantee absolute security.
15. Data Subject Rights
Users may exercise the rights recognised under applicable data protection legislation.
These include:
Right of Access
To know whether personal data is being processed and to obtain information regarding such processing.
Right to Rectification
To request correction of inaccurate or incomplete personal data.
Right to Erasure
To request deletion of personal data where the legal requirements are met.
Right to Object
To object to certain processing based on legitimate interests.
Right to Restriction of Processing
To request restriction of processing in the circumstances established by law.
Right to Data Portability
To receive certain personal data in a structured format and transmit it to another controller where applicable.
Right to Withdraw Consent
Where processing is based on consent, users may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
16. How to Exercise Your Rights
Rights may be exercised by contacting:
Email: info@pedirtaximadrid.es
The request must reasonably identify the data subject and specify the right they wish to exercise.
Where reasonable doubts exist regarding the identity of the person making the request, additional information necessary to verify identity may be requested.
Exercising these rights is free of charge, except in the exceptional cases provided for by law.
17. Complaints to the Supervisory Authority
If a user believes that the processing of their personal data does not comply with applicable legislation, they may lodge a complaint with the:
Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD)
Without prejudice to this right, users may first contact Pedir Taxi Madrid at info@pedirtaximadrid.es to attempt to resolve any issue relating to their personal data.
18. Third-Party Links and Services
The website may contain links to third-party websites or services.
Pedir Taxi Madrid does not control the privacy policies of such third parties.
Users should review the relevant privacy policy when accessing external services.
19. Changes to this Privacy Policy
Pedir Taxi Madrid may update this Privacy Policy in order to adapt it to:
- legislative changes;
- guidance from supervisory authorities;
- technological changes;
- addition or removal of service providers;
- changes to the services offered.
The version in force will be the version published on the website.
Last updated: September 2026
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